FAQs

Q#1: What currency are the prices do I see in the site?
    Answer: You can choose from different currencies (USD, CAD, EUR, GBP)
      Q#2: I just placed an order, when will it ship?

        Answer: After you place your order on our website, we'll process it within 1-2 business days. Once your order is ready for shipment, we'll send you a confirmation email with your tracking number. Depending on your location and selected shipping method, delivery times may vary.

        Please ensure that your shipping address is accurate and up to date to avoid any delays or delivery issues. For security reasons, we require a signature upon delivery. This ensures that your package is received by you or a trusted recipient. Delivery charges for orders from iPekPro Online Store vary based on the shipping method, destination, and the weight of the package. Please note that orders placed on weekends and public holidays will be processed on the next business day. We appreciate your understanding and apologize for any inconvenience caused.

        Q#3: I am not in love with my order, can it be returned? What if there is an issue?

          Answer: There are no returns possible currently.

          Q#4: Can I cancel my order?

            Answer: Once the order is submitted, it is no longer possible to cancel it.

            Q#5: I have entered an incorrect address what do I do now?

              Answer: If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@ipekpro.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given.

              Q#6: How long does shipping take?

                Answer: Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-25 business days
                  Q#7: I have a question that wasn't answered, can you please help?
                    Answer: Absolutely! Please send us an email to info@ipekpro.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.